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Shop with peace of mind – worry-free after-sales service.

Dear thatsplenty.com customers,

We are always committed to providing you with high-quality products and a pleasant shopping experience. Your satisfaction is our greatest pursuit. If you have any doubts or dissatisfaction with a purchased product, we will do our best to provide you with a convenient and fair solution.

Please read our detailed Return and Refund Policy carefully before making a purchase.

1. 30-Day Worry-Free Return Guarantee

We provide an unconditional return service within 30 days from the date of purchase. Whether you are dissatisfied with the style, size, or other aspects of the product, you may apply for a return within this period. We will process a full refund or equivalent exchange for you.

Please note: The refund amount does not include the original order shipping fee, unless the return is caused by our fault.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be kept in a brand-new and unused state – without washing, cutting, or damage.

• All original labels, tags, and packaging must be retained (including packaging boxes, dust bags, accessories, etc.).

• The original order packing list (or electronic order screenshot) must be included so we can quickly verify the information.

Exceptions – Items Not Eligible for Return

We do not accept returns or refunds for:

• Products damaged due to human error, misuse, or improper handling.

• Products showing excessive wear from long-term use.

• Items that have been washed, altered, cut, or damaged after delivery.

• Final sale, clearance, or personalized/custom-made items (unless defective or damaged upon arrival).

2. Three Simple Steps to Initiate a Return

Step 1: Submit a Return Request

Please contact our customer support team via email:

📧 service@koplyu.com

Please indicate your order number, reason for return, and refund/exchange preference in the email. We will reply to your application and provide return instructions within 1–2 working days.

Step 2: Properly Package the Product

Put the product, along with all accessories, labels, and packing lists, into its original packaging to ensure the packaging is intact and to avoid damage during transportation.

If the original packaging is lost, it is recommended to use an equally sturdy cardboard box and fill it with cushioning material.

Step 3: Send the Returned Product

Send the product to the designated return address provided by customer service. Please keep the tracking number when sending the package for tracking the logistics status.

Return shipping cost: The shipping cost incurred for returns will be borne by you, except for returns caused by product quality issues or our shipping errors.

3. Transparent Refund Process – Financial Security Guaranteed

4. Flexible Exchange Service to Meet Your Personalized Needs

If you need to change the size, color, or style of the product (limited to products in the same series), please indicate “Exchange Request” and specific requirements in the email.

We will prioritize the allocation for you based on the inventory situation. If the target product is out of stock, we will process a refund or recommend a replacement for you.

Exchange Process:

• Consistent with the return process.

• New products will be shipped after the original returned product has been approved.

• Exchange only requires one return shipping fee – there is no need to pay additional shipping fees for new products.

5. We Are Fully Responsible for Damaged or Defective Products

If the goods you receive have transportation damage, quality defects, or do not match the order description (such as sending the wrong goods, missing accessories, etc.), please contact customer service by email within 48 hours after signing and provide clear photos or videos of the problematic parts of the goods.

We will provide you with the following solutions:

• Free reshipment of brand-new products (no need to return the original product – reduces your waiting time).

• Full refund (including original order shipping), and the option to return the defective product. If not required, we will provide environmental protection suggestions.

In this case, all shipping costs incurred will be borne by thatsplenty.com, and you do not need to pay any additional fees.

6. Refund Exceptions

We do not offer refunds for:

• Damage caused by misuse, human error, or improper handling.

• Products showing excessive wear from long-term use.

• Items that have been used beyond normal wear and tear.

7. Contact Us Anytime – Our Professional Team Is at Your Service

If you have any questions about the above policies or need further assistance, please feel free to contact us:

📧 Customer Service Email: service@koplyu.com

🕒 Response Time: 9:00–18:00 on weekdays (postponed during holidays)

Our customer service team will patiently and professionally answer your questions, ensuring that every piece of feedback you provide is handled properly.

Finally, Thank You for Your Trust and Support

thatsplenty.com always believes that high-quality service is not only about the product itself, but also about being responsible to every customer with care. We promise to safeguard your shopping experience with fair and transparent policies and efficient and convenient processes.

Looking forward to creating a more enjoyable shopping journey with you. Wishing you a pleasant shopping experience!