At Cothiers we want checkout to be simple, secure and worry-free. We accept the following payment methods for all orders placed on our website:

• Visa – credit and debit cards
• Mastercard – credit and debit cards
• American Express (Amex)
• JCB

Shop with confidence

• 100% Satisfaction Guarantee – if you are not happy with your order, contact us and we will make it right.
• Norton Secured – our checkout is protected by Norton security, so your details stay safe.
• Fast Shipping – orders are packed and dispatched quickly, with tracking provided.

How payment works

When you place an order, your payment is authorised immediately and captured once the order is confirmed. You will receive an order confirmation email as soon as your payment has been accepted. All prices and transactions are processed in US dollars (USD).

Is my payment information secure?

Yes. All transactions are processed through PCI-DSS compliant payment gateways over a secure SSL-encrypted connection. We never see or store your full card number, CVV or banking credentials – these are handled directly by our payment providers. Your personal data is processed in accordance with our Privacy Policy.

If your payment is declined

Payments can be declined by your bank or card issuer for a number of reasons, including insufficient funds, an incorrect billing address or security checks. If this happens, please:

1. Check that your card details, expiry date and billing address are entered correctly.
2. Contact your bank to confirm the transaction is not being blocked.
3. Try an alternative card (Visa, Mastercard, American Express or JCB).

No order is created until your payment has been successfully authorised, so a declined payment will not result in a charge.

Charges, taxes and fees

Your bank may apply currency conversion or international transaction fees if your card is issued outside the United States. These fees are set by your bank and are not charged or controlled by Cothiers. Applicable sales tax is calculated at checkout where required.

Refunds

Approved refunds are always returned to your original payment method. Depending on your bank or payment provider, it can take 5–10 business days for the refund to appear on your statement. For full details, please see our Return Policy.

Need help?

If you have any questions about payments, or if you were charged incorrectly, please contact our customer service team through our Contact Us page and we will be happy to help.

Cothiers reserves the right to update this payment policy at any time. Any changes will be published on this page.