That's Plenty

I've got a link here to an exciting read on The Consumerist: an article about the AOL Call Center client retention guide.

By now you've probably all heard the audio of the guy trying to cancel AOL and finding it impossible to do so.

You've probably even heard about how "AOL sent him an apology and said the customer service rep was no longer with the company."

Well, as it turns out, he was just following his training.

Here's the upswing: If, in 2006, after all the time you've had to get used the internet, how it works, how your computer works, and how it all fits together and you're still using AOL then you are almost certainly old, unquestionably stupid, and deserve only the worst in access and service.

I mean, get this: I know someone with an AOL broadband account, and despite the fact that she has a router installed on her cable modem she can only use the internet on one computer at a time because AOL only allows you to use the internet on a computer that is currently logged in to AOL.

But I am not without my own stupidity: Verizon still owes us $120 and we still have not canceled the account or had the credit card company reverse the charges. And I can't take my service elsewhere; despite the fact that I live in the most populous city in America, Verizon is my only choice for high-speed internet service providers. Those motherfuckers.