Verizon Sucks Pt. 2
I wrote the previous Verizon post on Monday before going to work, and forgot to post it.
Anyway, I have new news. This morning, Karen called me to tell me that the connection went down in our apartment. We were now without internet.
Once I got home, at about 10am, I called Verizon. The polite, though incompetent, yahoo I got on the phone ran me through his troubleshooting script for a good twenty minutes. He was clearly new on the job, perhaps even on his first week, because he kept thanking me for every piece of information I gave him, even thanking me whenever I told him that I had followed his latest instruction in the troubleshooting script. I held back the urge to say, "Sweetie, I'm a problem customer with special needs. Please put someone on who knows what they're doing." Bitch out a guy on his first week at a new job - it's like kicking a dog.
So, after what felt like hours waiting for him to finish reading his script, he called on actual technical support.
The problem with the tech support script is that it is for idiots, for people who don't know how computers work, who don't bother to give the whole system a reboot when it's acting up. I wish there was a tech support number I could call that would skip the script and go straight to actual technical assistance. I know I'm not the only person in the world who knows how to operate an on/off rocker switch.
Anyway, the tech guy got on and ran some tests. Turns out there is, in fact, some kind of problem somewhere and, believe it or not, they have never encountered a problem like mine before. I find that extremely hard to swallow, but that's the line they fed me.
And, in case you were wondering, I day two has come and gone and I still have no word of the stolen money.
Ugh, lets not forget my confrontation with Verizon after "canceling" my service. I still recieved monthly bills for FIVE MONTHS after shutting the service off. They are an awful, awful ISP. My guess is they are funneling their money towards their wireless department, while neglecting the land lines, which DSL runs on. Mom, if you are reading this, please add your two cents.